TranslatorHQ

Getting Started 14

• Aligning SKU’s
• Ready for Linking
• Generate BigCommerce Catalog API Keys
• Retail Express Store Setup
• Retail Express - Detailed Information

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Implementation 12

• Onboarding Essentials
• Connection Process
• Comparison Reports
• Do I require an SSL Connection for my Website?
• PUBLISHING PRODUCTS

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Integration Settings 14

• How often is information synced?
• What fields are synchronised?
• Enabling product updates
• Are there ways to prevent overselling? Can we have a stock buffer?
• NEW Feature - Custom Grouping SKU by Custom3

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Accounts & Billing 2

• Maintenance and Hosting Fee
• Maintenance and Hosting Fee

FAQ 16

• I want each product to come through as separate colours not all under same, I changed REX but I can not see the changes?
• When I have an issue who do I call?
• How to delete products from my eCommerce store?
• A new product has not appeared in my eCommerce store?
• Why is my new variable product not appearing in my eCommerce store?

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TranslatorHQ Dashboard 3

• TranslatorHQ integration dashboard
• What is my Dashboard password?
• Our dashboard say the system is idling? What does this mean?

Timeframe 1

• Timeframe - Support Issues and contacts

Themes 6

• What if I need help with my Shopify theme ?
• Shopify Activity Log shows you TranslatorHQ activity and new products
• Shopify Tip - Change ‘City’ checkout field label to Suburb for freight apps
• Shopify 2.0 - Using metafields for additional product content
• Entering a Shopify Discount to mimic a Retail Express Voucher

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Products 11

• Where is the Manufacturer SKU in Shopify?
• Shopify Smarttags
• Image Audit - How many Products are In your Shopify Store
• Shopify Product Types vs Product Categories
• Setting up Gift Cards on Shopify.

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Products 16

• In Stock and Out of Stock in WooCommerce and variable products
• Where does WooCommerce get the "was" and "now" sale price from?
• Supplier SKU must not be the same as a manufacturer SKU on variable products for WooCommerce?
• WooCommerce products not able to update Stock as they are but don't have variations
• WooCommerce Product Bundles

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WooCommerce Setup 21

• Taxes on or off setting in WooCommerce
• The minimum supported version for WooCommerce is 3.5
• Why do I need to empty my WooCommerce Trash?
• WooCommerce Importing and Exporting for mass updates
• Configuring Cache Plugins to work with the API

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Setup 1

• Maropost Commerce Cloud - Release Committed Stock

Products 4

• How do we get a sale tag to appear in BigCommerce?
• BigCommerce requires unique descriptions for each product
• BigCommerce core product
• BigCommerce Option Sets and Product "Experience"

Setup 1

• BigCommerceCreate API Key for TranslatorHQ

Order 1

• Creating a Pickup order in BigCommerce

Products 27

• How do I set sell prices for my eCommerce store?
• How do I setup product categories in Retail Express?
• How do I set sale/promotional prices for my eCommerce store?
• Permitted characters for SKU's and description's
• Setting up variable products for my eCommerce store

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Online Orders 21

• Reviewing your first test eCommerce order in Retail Express
• Recommended web order processing workflow
• Where does my online order go in Retail Express?
• How are payment methods mapped between my eCommerce store and Retail Express?
• Why do I need an email address for an order?

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Inventory 2

• Why are the stock levels not correct on my eCommerce store?
• Where does my stock get sourced from?

Customers 1

• Retail Express Merging and data destruction

FAQ 9

• MailChimp staff setup
• If I import a csv file will it merge with the Retail Express customers?
• How do I find Customers in my list that were created by TranslatorHQ?
• Why should I not have required fields in my Mailchimp list?
• MailChimp Birthday Campaigns using the TranslatorHQ Mailchimp integration

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FAQ 4

• How can I run an Image Audit job?
• Why can I only run 1 job per hour?
• How do I find products in Shopify that have no images after the Image Audit job has finished?
• What does the ‘Include variant images’ job option do?

FAQ 5

• How do I name my images ready for image import?
• How do I import images into my store?
• How do I export images from my store?
• Image import options
• Image Migrator Pricing

Importing Images 2

• Recommend image hosting solutions for importing your images
• Using Image Migrator to import images from Retail Express

FAQ 5

• How does orders get sent from Rex to StarShipIt
• Why can Starshipit not update Shopify orders when using the Retail Express Connector?
• Why should I not archive orders in Shopify?
• Shopify Third Party Fulfilment
• StarShipIt Overview Manual

FAQ 0

FAQ 0

FAQ 5

• Klaviyo customer Segments for Retail Express
• Finding Klaviyo Customers with THQ Updates.
• Klaviyo Flows and Segments
• Sending Customers to Klaviyo / Yotpo and already there from REX
• Klaviyo updating historical metrics

How To Setup and Enable Yotpo Integration 2

• Yotpo - Vouchers showing as "pending"
• yotpo points adjustment -Adjustment Reason Code setup