FAQ

I want each product to come through as separate colours not all under same, I changed REX but I can not see the changes?
The grouping is decided upon by the Manufacturer SKU or Code in Retail Express. If these are the same it will group all of these products together. So you c...
Mon, 20 Aug, 2018 at 6:51 PM
When I have an issue who do I call?
As part of our monthly hosting we provide you with support for your integration. We work with your Web Designer and Retail Express to ensure that your exper...
Tue, 18 Oct, 2022 at 9:41 AM
How to delete products from my eCommerce store?
TranslatorHQ recommends products should only be deleted in the following circumstances; The item is no longer being sold online  The product can be delet...
Wed, 16 Sep, 2020 at 3:47 PM
A new product has not appeared in my eCommerce store?
There are a few different reasons as to why products have not been transferred across into your eCommerce store. Please check the following:   1. Make sur...
Tue, 6 Nov, 2018 at 4:43 PM
Why is my new variable product not appearing in my eCommerce store?
A Retail Express variable product matrix must contain unique sizes and colour combinations. Your eCommerce will not accept products that have duplicate size...
Thu, 6 Dec, 2018 at 4:15 PM
What to do if a product appears on the Product Pricing Mismatch report.
To fix the REX price to match the Woocommerce front end price is this the right thing to do? These products turned up on the Product Pricing Mismatch re...
Wed, 15 May, 2019 at 3:46 PM
How do I update Barcodes / Supplier SKU in Retail Express
Unfortunately if you change the Supplier SKU in Retail Express, eCommerce will see this as a new product and it will NOT change or update the old product an...
Thu, 9 Sep, 2021 at 1:07 PM
When do new products appear in my eCommerce store
Products will be transferred across into your eCommerce store each hour provided : -    The product has Export to Web selected,  There is a Sales Cha...
Fri, 29 Oct, 2021 at 2:58 PM
Why does a product not show a size menu or colour menu?
Q. I've noticed that the product page on the website does not give a size menu or colour menu appearing.   Do I need to add more than one line ...
Wed, 11 Mar, 2020 at 2:54 PM
Why did my new product not come through?
Ticking the export to web box is the most important part and signifies when the system should consider that product to be created. When you check this it lo...
Tue, 19 Jan, 2021 at 10:40 AM