Integration Settings

How often is information synced?
Once all data within your Retail Express is correct and your setup process has finished, our connector will: Update stock levels and stock smart tags ever...
Thu, 11 Nov, 2021 at 3:43 PM
What fields are synchronised?
Retail Express and your eCommerce system both offer fields with specific attributes about your products. For example, “Description” in Retail Express will b...
Thu, 11 Nov, 2021 at 3:40 PM
Enabling product updates
It is completely up to you which eCommerce fields you would like to manage in Retail Express. This varies from store to store and is all based on preference...
Thu, 11 Nov, 2021 at 3:39 PM
Are there ways to prevent overselling? Can we have a stock buffer?
Some systems allow you to have a "buffer" or fudge factor on minimum stock quantity. This is in place to ensure customers can not purchase a prod...
Thu, 14 Nov, 2019 at 10:36 AM
NEW Feature - Custom Grouping SKU by Custom3
The ability to group products together offers many benefits and you group your products together on your website automatically using the Manufacturer SKU in...
Thu, 1 Dec, 2022 at 10:59 AM
Shopify API - RRP less than Price
You may have received a notification from Shopify.   Action Required: Apps on your Shopify store require updating before April 1, 2021  The API vers...
Thu, 10 Dec, 2020 at 9:32 AM
How do I set multiple products as 'Prevent Disabling'?
Our 'Allow Oversell' feature requires products to be marked as 'Prevent Disabling'. This cannot be done through Mass Download and Uploa...
Mon, 15 Mar, 2021 at 12:46 PM
Creating New REX API V2 Keys (Klaviyo Transactions)
By Default new users do not have access to this feature. This is required for newer integration functionality such as Klaviyo. You can assign the integratio...
Mon, 18 Jul, 2022 at 12:09 PM
New Retail Express Feature - Customer Types
For Mailchimp and Klaviyo connections there is Customer Types as a new feature! So you need to allow even admins to access it.           You can g...
Thu, 18 Aug, 2022 at 10:54 AM
INTERNAL: FreightMapping Table
Document is bugged, will need to create a new doc without copy and paste The FreightMapping table is just REXFreightName and eComF...
Fri, 9 Dec, 2022 at 3:50 PM