Getting Started

Aligning SKU’s
With each system having its own list of inventory we need to make sure the SKU’s in the eCommerce site are the same as the SKU’s in Retail Express. The Supp...
Thu, 2 Jun, 2022 at 3:56 PM
Ready for Linking
Once you feel like the data in your POS system is satisfactory, we will conduct a number of tests and if no issues are detected, send a sample of test produ...
Fri, 18 Jun, 2021 at 3:02 PM
Generate BigCommerce Catalog API Keys
This guide will show you how to generate API login keys for Translator HQ BigCommerce App for products and categories. We need these API keys to access ...
Tue, 3 May, 2022 at 2:59 PM
Retail Express Store Setup
How the Systems Are Synchronized The Translator application synchronizes information between Retail Express and the chosen type of E-Commerce site. It wor...
Mon, 18 Jan, 2021 at 2:48 PM
Retail Express - Detailed Information
Retail Express Store Setup for Translator Application – follows TranslatorHQ Store Setup   This document contains detailed information on: SKU’s and p...
Tue, 21 Aug, 2018 at 12:04 PM
Setting up Shipping
With shipping there are two parts, the first being what your customer sees and the second being what you get charged.   Your ecommerce store will have a pl...
Fri, 31 Aug, 2018 at 5:14 PM
What is An Incorrect Variable Matrix ?
The Incorrect Variable Matrix is part of the TranslatorHQ comparison reports. These are used to outline products linked to your Retail Express system and yo...
Wed, 29 Jan, 2020 at 10:46 AM
Running multiple Websites from one Retail Express
Running multiple Sales Channels Each product can sync through REX into different eCommerce sites. Once the product is enabled for export it will flow t...
Fri, 18 Dec, 2020 at 12:29 PM
Christmas 2021 and Year End Hours
TranslatorHQ and Timeframe wish you a Merry Christmas and a Happy New Year   From our team to you, we wish you a Merry Christmas and a Happy New Year. W...
Fri, 17 Dec, 2021 at 11:45 AM
How to Mark Products for 'Export to Web'
THIS ISSUE IS NOW RESOLVED 28 September 2022: BUG IN REX BACKEND: Until this issue is fixed, a product's source groups cannot be set on its product p...
Thu, 24 Nov, 2022 at 3:26 PM