FAQ

MailChimp staff setup
Each MailChimp account has five levels of access available for users: Viewer, Author, Manager, Admin, and Owner. Both the Owner and Admin can invite other u...
Tue, 21 Aug, 2018 at 4:08 PM
If I import a csv file will it merge with the Retail Express customers?
Yes if the email address is already on the MailChimp list it will just combine them.
Mon, 20 Aug, 2018 at 6:57 PM
How do I find Customers in my list that were created by TranslatorHQ?
You can create a segment in your Mail Chimp list to easily identify customers that were created or updated through TranslatorHQ from Retail Express by using...
Thu, 22 Nov, 2018 at 3:33 PM
Why should I not have required fields in my Mailchimp list?
If you are having trouble with not adding new subscribers to your Mailchimp list from Retail Express, look for "required" fields. These might make...
Thu, 4 Jul, 2019 at 12:54 PM
MailChimp Birthday Campaigns using the TranslatorHQ Mailchimp integration
Automated birthday campaigns using the TranslatorHQ Mailchimp integration Send birthday wishes to your Retail Express Clients using the Retail Express → M...
Mon, 30 Sep, 2019 at 1:19 PM
Merge and Custom Fields for Mailchimp - Updated Dec 2019
 Mailchimp has limits to the number of fields, you can use your own fields as well just make sure they are not required. Audiences are limited to a maximu...
Wed, 4 Dec, 2019 at 1:39 PM
Mailchimp Unsubscribes
Unsubscribes – How are these handled with external systems like Retail Express? If recieve news is off or they don't have an email address they wil...
Fri, 20 Dec, 2019 at 2:01 PM
Prevent duplicated email Address's in Retail Express
The setting is recommended to prevent duplicate customers in your Retail Express database.  As of Version 5.2.4 March 2021 we no longer look at the Export ...
Mon, 12 Jul, 2021 at 1:31 PM
New Loyalty fields for Mailchimp integration
With our new release we have added the new Loyalty fields made available for customers to the Mailchimp integration. We looked at our customers requirem...
Tue, 25 Feb, 2020 at 9:51 AM