Online Orders

Reviewing your first test eCommerce order in Retail Express
Before enabling the automatic order syncs a test order is created in Retail Express from you eCommerce store to confirm the integration settings are setup c...
Wed, 14 Nov, 2018 at 12:59 PM
Recommended web order processing workflow
We suggest the following web order processing workflow when using TranslatorHQ. 1. TranslatorHQ sends the paid and unfulfilled web order into Retail Exp...
Fri, 30 Sep, 2022 at 12:04 PM
Where does my online order go in Retail Express?
The online sale will appear on the POS terminal for the outlet that day only It can also be identified by the Sales Report or Fulfilment report using the f...
Fri, 18 Dec, 2020 at 12:29 PM
How are payment methods mapped between my eCommerce store and Retail Express?
We offer configuration options for order processing, including better options for automatic payment mapping between your eCommerce platform and Retail Expre...
Mon, 16 May, 2022 at 1:54 PM
Why do I need an email address for an order?
For an order, we ask that you require an email address so that your order can be processed securely, and without delay. Retail Express does not allow on...
Mon, 20 Jul, 2020 at 6:27 AM
An online order was created with a missing product
The reason for a web order to be created in Retail Express with a missing product could due to: The product is not enabled for export to web. The prod...
Thu, 17 Jun, 2021 at 12:35 PM
New release of Retail Express supports longer first names v3.7.0
  The maximum length on the field BillFirstName has been increased to 50 characters. This will address an issue for our Shopify clients who were having ord...
Wed, 31 Jul, 2019 at 10:32 AM
How do we translate Order discounts to REX?
Retail Express orders are composed of individual products that can be sold for a unit price. TIMES a quantity. It does not have order level discounts or cou...
Wed, 12 Oct, 2022 at 3:51 PM
Additional Fees - Handling Fees - Packing Fees - Donations
Retail Express does not have a spot for an additional fee of any kind, it only has products. If you use a plugin or app to add fees these will be ok in your...
Wed, 6 Apr, 2022 at 3:24 PM
INTERNAL - REX order comment templates for public and private notes
There's always been something missing with REX orders and now we have the solution for you, the problem was not being able to have a separate comments ...
Tue, 22 Nov, 2022 at 3:50 PM