TranslatorHQ

Before enabling the automatic order syncs a test order is created in Retail Express from you eCommerce store to confirm the integration settings are setup c...

We suggest the following web order processing workflow when using TranslatorHQ. 1. TranslatorHQ sends the paid and unfulfilled web order into Retail Exp...

The online sale will appear on the POS terminal for the outlet that day only It can also be identified by the Sales Report or Fulfilment report using the f...

We offer configuration options for order processing, including better options for automatic payment mapping between your eCommerce platform and Retail Expre...

For each order, we ask that you require an email address so that your order can be processed securely, and without delay. Retail Express does not allow ...

The reason for a web order to be created in Retail Express with a missing product could due to: The product is not enabled for export to web. The prod...

  The maximum length on the field BillFirstName has been increased to 50 characters. This will address an issue for our Shopify clients who were having ord...

Retail Express orders are composed of individual products that can be sold for a unit price TIMES a quantity – it does not have order level discounts or cou...

Retail Express does not have a spot for an additional fee of any kind, it only has products. If you use a plugin or app to add fees these will be ok in your...

While your eCommerce system may allow people to purchase without a full name and address Retail Express will not accept the order. In cases like this, we su...