The reason for a web order to be created in Retail Express with a missing product could due to:
- The product is not enabled for export to web.
- The product has not been assigned to a sales channel or source group.
- The product has been disabled.
Processing online sales (maropost.com)
PAST ISSUE Another product is using the missing product's product id as a supplier SKU.
NOTE : June 2025 Retail Express believe they have fixed this issue.
API Enhancements
- Webstore API - Addressed a conflict in the OrderCreateByChannel API where a Product ID matching a SupplierSKU or ManSKU from another product caused the item to be skipped.
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