Online Orders
Before the connector starts automatically syncing orders from your eCommerce platform to Retail Express, we will work with you to send through a test order ...
Wed, 28 Jun, 2023 at 11:24 AM
https://ress.zendesk.com/hc/en-us/articles/360004269776 New POS Web Order Alert configuration options Release Date: 17th May 2021 Ensure your st...
Thu, 5 Oct, 2023 at 12:14 PM
https://ress.zendesk.com/hc/en-us/articles/203238940 Managing Refunds/Cancellations of web orders In this article Before you begin: Vouchers/Cr...
Tue, 1 Feb, 2022 at 6:14 AM
The external order number now appears in lots of places in Retail Express, including on the invoice and many sales reports. One of the best reports in R...
Tue, 19 Jul, 2022 at 4:23 PM
Reverse / Void an order Void or Cancel a Sale In this article Before you Begin Voiding Credit Notes / Vouchers Voiding a sale Voidi...
Wed, 1 Mar, 2023 at 3:59 PM
QUESTION We are preferring our web orders which seem to go through the "Back Office" category/outlet not our "POS" outlet. We&#...
Mon, 16 Oct, 2023 at 5:29 PM
What happens if the Retail Express Voucher has insufficient Credit Available? Where an order uses a voucher that has been spent in Retail Express and NO...
Thu, 14 Sep, 2023 at 2:35 PM
Every time a retail express coupon is used it is allocated through to Retail Express. Once used in Retail Express it is not possible to over allocate or use...
Wed, 22 Nov, 2023 at 12:09 PM
Our application for Mass fulfilment uses the Warehouse API to fulfil orders. This new feature to require a Home Outlet issue is causing the orders to not...
Fri, 1 Dec, 2023 at 4:44 PM
Duplicate customer records may be created in Retail Express when the customer ordering enters a different First, Last or Email address.
Thu, 25 Jan, 2024 at 11:16 AM