1 - Fix up product errors, these rob the system of time as they continually process
2- Address any orders that can not post to Retail Express, click the resolve Notification under the bell in your dashboard
3 -  Mass update of prices - TEST FIRST! Almost all pricing issues turn out to be down to the data not being setup correctly. Start Dates in the future, POS only pricing etc It can take up to an hour for us to see pricing changes so it will take time to see them
4 - Avoid other mass updates during sale time, this applies to eCommerce updates an changes too
5. We are on standby all weekend ..

Please send all TranslatorHQ support related questions to support@translatorhq.com.au


We prefer using our systems rather than Phone calls and phone calls do have lower priority to those in our queue,

you are welcome to call our office numbers below and we will do our best. Please do not call personal phones as we are on different schedules and time zones with different availability to provide the greatest coverage.

Australia  -  Sydney
+61 2 8091 2990
Australia  -  Perth
+61 8 9467 1800
North America
+1 617 299 9190

All of our support articles are all available under :-
translatorhq.freshdesk.com/support/solutions 


Please send all Retail Express support related questions to support@retailexpress.com.au