Authenticating Your Shopify Store for Support Assistance

Why Authentication is Required

At Shopify, keeping your store’s information secure is our top priority. To ensure we are only providing support to authorised users, we require authentication before discussing any store-related matters. Our authentication process is designed to protect your store's data and maintain security.

How to Authenticate Your Shopify Store

To verify your identity and authenticate your store for support, you will need to provide your .myshopify.com URL. This is the unique identifier for your Shopify store and helps us confirm your access rights.

Finding Your .myshopify.com URL

If you are unsure of your store URL, you can locate it by following these steps:

1. Log into your Shopify Admin:

   • Navigate to Shopify Admin.

2. Check the browser’s address bar:

   • Your store URL will appear at the top of the page.
   • It should look something like this: https://admin.shopify.com/store/yourstorename.

3. Copy the store name from the URL:

   • The URL will be in the format: yourstorename.myshopify.com.
   • Provide this URL to the support team when requested.

Common Questions

1. What if I have a custom domain?

If you use a custom domain (e.g., www.yourstore.com), your .myshopify.com URL still exists and is necessary for authentication. Follow the steps above to locate it.

2. Can I provide my custom domain instead?

No, only the .myshopify.com URL can be used for authentication. This ensures that we are referencing the correct store.

3. What if I can’t access my Shopify admin?

If you are unable to log in, try the following:

• Reset your password at Shopify Login.
• Contact your store owner or account administrator for access.
• Reach out to Shopify Support with proof of store ownership.