If you change the Supplier SKU in Retail Express, eCommerce will see this as a new product and it will NOT change or update the old product any more.

Solution 1 - Retail Express Barcodes

Retail Express has an option to add barcodes to an item

Multiple Barcodes for the same product are used by suppliers for a variety of reasons, for example:

• The same product sourced for different markets e.g. Australian vs United States
• Different barcodes for different batches of products
• Updated packaging

With this feature in Retail Express, you'll be able to enter up to a maximum of 20 barcodes for each product. Scan any of these codes to find the same product!

Multiple Barcodes are available in POS, Stock Ordering and Receiving, Stocktakes and more.

Solution 2 - Coordinated SKU Update

If changing the supplier SKU is absolutely required, then:

1. Let us know when you would like to make the change
2. When you are ready, we will then pause the integration while you manually update Retail Express
3. At this point, are 2 options:
   • You can update your eCommerce system as required (this leaves room for human error)
     • Before resuming, we will run a comparison report to ensure the new SKUs align
   • Let us resume the integration without updating eCommerce
     • As the link between the REX products and eCommerce products has been "broken", the integration would recreate them as new products in eCommerce
     • You can then move the images and descriptions over to the new product and delete the old one

Solution 3 - Unpublish in eCommerce

Products can still remain linked between Retail Express and your eCommerce store and not be available from your store front. You can unpublish the product from your store front during these changes to ensure they are not bought in error.

Similar constraints apply when changing the Manufacturer SKU, the system will be trying to update based upon the original settings.