Web store sales are always put against the "Back Office" register

Modified on Mon, 16 Oct, 2023 at 5:29 PM

QUESTION

We are preferring our web orders which seem to go through the "Back Office" category/outlet not our "POS" outlet. We'd like it to go through our Pos system so that we can reconcile our End of Day Sales info?

ANSWER

The primary outlet on the sales channel in Retail Express defines what POS terminal the online order will appear in.

You can find out more information here - Where does my online orders go in Retail Express?

https://ress.zendesk.com/hc/en-us/articles/203440724-Web-store-Processing-online-sales

What POS Register is used for web store sales?

Web store sales are always put against the "Back Office" register for the outlet nominated as the Primary Sales Outlet.