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Knowledge base
General
Getting Started
13
Aligning SKU’s
Ready for Linking
Generate BigCommerce Catalog API Keys
Retail Express Store Setup
Retail Express - Detailed Information
View all 13
Implementation
12
Onboarding Essentials
Connection Process
Comparison Reports
Do I require an SSL Connection for my Website?
PUBLISHING PRODUCTS
View all 12
Integration Settings
14
How often is information synced?
What fields are synchronised?
Enabling product updates
Are there ways to prevent overselling? Can we have a stock buffer?
NEW Feature - Custom Grouping SKU by Custom3
View all 14
Accounts & Billing
2
Maintenance and Hosting Fee
Maintenance and Hosting Fee
FAQ
16
I want each product to come through as separate colours not all under same, I changed REX but I can not see the changes?
When I have an issue who do I call?
How to delete products from my eCommerce store?
A new product has not appeared in my eCommerce store?
Why is my new variable product not appearing in my eCommerce store?
View all 16
TranslatorHQ Dashboard
3
TranslatorHQ integration dashboard
What is my Dashboard password?
Our dashboard say the system is idling? What does this mean?
Timeframe
1
Timeframe - Support Issues and contacts
Shopify
Themes
5
What if I need help with my Shopify theme ?
Shopify Activity Log shows you TranslatorHQ activity and new products
Shopify Tip - Change ‘City’ checkout field label to Suburb for freight apps
Shopify 2.0 - Using metafields for additional product content
Entering a Shopify Discount to mimic a Retail Express Voucher
Products
11
Where is the Manufacturer SKU in Shopify?
Shopify Smarttags
Image Audit - How many Products are In your Shopify Store
Shopify Product Types vs Product Categories
Setting up Gift Cards on Shopify.
View all 11
WooCommerce
Products
16
In Stock and Out of Stock in WooCommerce and variable products
Where does WooCommerce get the "was" and "now" sale price from?
Supplier SKU must not be the same as a manufacturer SKU on variable products for WooCommerce?
WooCommerce products not able to update Stock as they are but don't have variations
WooCommerce Product Bundles
View all 16
WooCommerce Setup
21
Taxes on or off setting in WooCommerce
The minimum supported version for WooCommerce is 3.5
Why do I need to empty my WooCommerce Trash?
WooCommerce Importing and Exporting for mass updates
Configuring Cache Plugins to work with the API
View all 21
Maropost Commerce Cloud (Neto)
Setup
1
Maropost Commerce Cloud - Release Committed Stock
BigCommerce
Products
4
How do we get a sale tag to appear in BigCommerce?
BigCommerce requires unique descriptions for each product
BigCommerce core product
BigCommerce Option Sets and Product "Experience"
Setup
1
BigCommerceCreate API Key for TranslatorHQ
Order
1
Creating a Pickup order in BigCommerce
Retail Express
Products
27
How do I set sell prices for my eCommerce store?
How do I setup product categories in Retail Express?
How do I set sale/promotional prices for my eCommerce store?
Permitted characters for SKU's and description's
Setting up variable products for my eCommerce store
View all 27
Online Orders
21
Reviewing your first test eCommerce order in Retail Express
Recommended web order processing workflow
Where does my online order go in Retail Express?
How are payment methods mapped between my eCommerce store and Retail Express?
Why do I need an email address for an order?
View all 21
Inventory
2
Why are the stock levels not correct on my eCommerce store?
Where does my stock get sourced from?
Customers
1
Retail Express Merging and data destruction
MailChimp
FAQ
9
MailChimp staff setup
If I import a csv file will it merge with the Retail Express customers?
How do I find Customers in my list that were created by TranslatorHQ?
Why should I not have required fields in my Mailchimp list?
MailChimp Birthday Campaigns using the TranslatorHQ Mailchimp integration
View all 9
Image Audit
FAQ
4
How can I run an Image Audit job?
Why can I only run 1 job per hour?
How do I find products in Shopify that have no images after the Image Audit job has finished?
What does the ‘Include variant images’ job option do?
Image Migrator
FAQ
5
How do I name my images ready for image import?
How do I import images into my store?
How do I export images from my store?
Image import options
Image Migrator Pricing
Importing Images
2
Recommend image hosting solutions for importing your images
Using Image Migrator to import images from Retail Express
StarShipIt
FAQ
5
How does orders get sent from Rex to StarShipIt
Why can Starshipit not update Shopify orders when using the Retail Express Connector?
Why should I not archive orders in Shopify?
Shopify Third Party Fulfilment
StarShipIt Overview Manual
Billfiler
FAQ
0
Openeft
FAQ
0
Klaviyo
FAQ
5
Klaviyo customer Segments for Retail Express
Finding Klaviyo Customers with THQ Updates.
Klaviyo Flows and Segments
Sending Customers to Klaviyo / Yotpo and already there from REX
Klaviyo updating historical metrics
Yotpo
How To Setup and Enable Yotpo Integration
2
Yotpo - Vouchers showing as "pending"
yotpo points adjustment -Adjustment Reason Code setup
Help Desk Software
by Freshdesk